Need to return something to us?

You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Address for returns:

Contact us for address

Our Policies

Everyone is allowed one customer account, but you have to be 18 or over to do so. By placing an order on our website, you agree to give:

Your real name
Your e-mail address
Your billing address
A delivery address (this maybe the same as your billing address)

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched.If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item in soon, we may send it in a separate parcel after your main order has been despatched.

Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:  

  • Strikes or other industrial action.

  • Civil commotion, terrorism or threat of, war or threat or preparation for. 

  • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.

  • Disruption to supplies or delivery methods.

  • Acts of government or regulatory bodies.

  • Disruption to public or private telecommunications networks.

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

Customs

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable in any non-EU country before ordering Products to be delivered there.

The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering Products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

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Terms & Conditions

©2020 by The Pug Shop at Teddy's

If you are looking for a special present or gift for a pug lover or pug crazy enthusiast, either a birthday present, christmas gift or wedding presents.  Time to start shopping for Pug related Christmas Present or mothers day.  We have the perfect present for a pug owner.  Products are in stock and shipping worldwide, we have handmade crafts made by local artits and illustrators by the seaside in UK, Made in England.  Designers such as Poppy Treffry, Sweet William, Miss Patisserie, Simon Hart, Gemma Correll, Lazy Dogz,Sophie Corrigan, Wrapped by Alice, Nadia Sparham, Fenella Smith, Catseye London, Ros Shiers, Bat & Wolf.  We have cute pug presents like a pug mug, pug purse, pug slippers, pug makeup bag, pug pencilcase, pug mirror (compact), pug notebook, pug slippers, pug cushion, pug cards (a bit like the ones in Lyme Regis Bath) pug phonecase, pug bag, messenger bag, tote bag, clutch bag, pug coaster and placemat, pug tea towel, pug art and pug prints, pug wrapping paper, dancing pug tape, pug book and much more. Pugopoly, Pug jewellery, pug lip balm, pug gifts and presents. We have pugtato and pug positions items.  Shipped worldwide. (Including USA, Australia, Mexico, Spain, Brazil, America USA (where they call pugs Mops)  Its a pug thing!  We started out as Teddy's Dog Care (Teddy's dogs) in Northampton, Nose Butter in stock for dry cracked pug noses.  All for the love of pugs or as they say, Its a pugs life!.  New pug luggage tags in stock! Sweet William gift for pug owner, pug keyring gift for pug lover too!.  Pug Valentines Day Presents Pawsecco wine for dogs and Bottom Sniffer Dog Beer.   As seen on TV!   Featured on BBC Breakfast.   New in Mi-Pac mi pac pug backpack and pug bags, peach pugs design also we have the pug bum bag / fanny  for image.pac Thanks to <a href="https://www.freepik.com/free-photos-vectors/background">Background vector created by Harryarts - Freepik.com</a>.  Pawsome Paws Boutique Harnesses, these are designer sets with matching leand & collar.  Dinky Dinos & Nutty Pup in stock